Refund policy
Return and Refund Policy
Returns
Our return policy lasts for 14 days from the date you receive your item.
You therefore have 14 days to request a return, provided that the product meets the following requirements:
it must be in the same condition in which you received it;
it must not have been worn or used;
it must include all tags and the original packaging;
it must be accompanied by a receipt or proof of purchase.
To start a return, contact us at support@sunglassesbrands.it.
Returns must be sent to the following address:
Via Ferrante Imparato 190, 80146 Naples (NA), Italy
Return shipping costs are borne by the customer.
We do not charge restocking fees.
We do not accept returns of items purchased as final sale.
Items sent back without first requesting a return will not be accepted.
If you have any questions, you can contact us at any time by email or through WhatsApp support on +39 342 144 3784.
Damage and Issues
Please inspect your order carefully when it arrives.
If an item is defective or damaged, or if you receive the wrong product, contact us immediately at support@sunglassesbrands.it so that we can assess the situation and resolve the issue promptly.
Exceptions / Non-returnable Items
Certain types of items cannot be returned, including:
custom-made or personalised products.
We also do not accept returns of promotional items or gift cards.
If you are unsure whether an item can be returned, please contact us before purchasing.
Exchanges
The quickest way to receive a different item is to return the product you received and, once the return has been accepted, place a separate new order.
14-day EU Right of Withdrawal
If you live in the European Union, you have the right to withdraw from your purchase within 14 days of delivery, for any reason and without providing an explanation.
In this case too, the item must be in the same condition in which you received it, unworn and unused, with all tags and the original packaging.
To exercise your right of withdrawal, send a written notice to:
support@sunglassesbrands.it
or contact us via WhatsApp on +39 342 144 3784.
Once the withdrawal has been confirmed, the customer must send the product, at their own expense, to:
Via Ferrante Imparato 190, 80146 Naples (NA), Italy
Refunds
After receiving and inspecting your return, we will notify you by email to confirm whether the refund has been approved.
If approved, the refund will be processed within 10 business days using the original payment method.
Please note that the time required for the refund to appear in your account may vary depending on your bank or card issuer.
If more than 15 business days have passed since your refund was approved and you still have not received it, contact us at support@sunglassesbrands.it.
Additional Information
Under the Italian Consumer Code (Legislative Decree 206/2005), if the customer is a consumer—that is, an individual purchasing goods for purposes unrelated to their professional activity and without providing a VAT number—they have the right to withdraw from the purchase agreement without giving a reason within 14 business days of receiving the goods.